The art of calm: the definitive guide to handling very angry customers
Listen without interrupting, lower the tone, don't take it personally, move the conversation away from other customers and know when to call the manager or security.
Personal Shopper: in-store image advice for customers
Ask about the occasion, style and budget, read which silhouettes and colours suit the customer, and suggest two or three complete looks without imposing your own taste.
You take away: Advice form and silhouette and colour guide
Unpack without damage, check for defects before items reach the floor, tag and security-tag, and keep a stockroom organised by category, size and colour so anything can be found in a minute.
You take away: Receiving checklist and stockroom layout
Make sure shelf prices match the till, change promotional signage on time and rotate stock by expiry date (first to expire at the front) in food and cosmetics.
Window light, a clean white background, the same angles across the whole catalogue and photos that meet marketplace rules (pure white background, product filling the frame).
A title people actually search for, a description with benefits not just features, measurements, materials, size guide, tags and alt text for every photo.
Upload products with their sizes and colours, keep stock matched between store and website, and remove or flag sold-out items before someone buys them.
Check the order before sealing the box, protect the product, careful packaging that doesn't blow the budget, the shipping label and telling the customer when to expect it.
No. We only work with companies, to train their store teams.
Why do they cost less than at other retail schools?
Because they are short, focused sessions with no expensive platforms in between. You pay for useful training, not hours of theory.
Can you tailor the sessions to our brand?
Yes. In in-store workshops we work with your product, your brand guidelines and your till procedures.
Do we have to close the store?
No. Sessions last 90 minutes and are scheduled before opening, at quiet times or by shift.
Is there an assessment and a certificate?
Each session ends with a short practical exercise and a certificate of attendance for each participant.
What if my team needs advanced training?
MariTere teaches the essentials of day-to-day store work. For advanced visual merchandising, window display, retail design or omnichannel strategy, our sister school is the BARRONVISUAL Academy, also led by Juan Carlos Barrón.
Need a topic that isn't listed?
We create custom sessions for your store's specific processes.
